Employers ask What does great customer service mean to you to determine whether your definition aligns with the companys expectations. What customer service means to me is that the customer always walks away having a postive experience says. The Definition Of Customer Service If youre applying for a customer service representative role for a tech company you might say something like this. . Customers are the reason that any business exists and products are usually created to solve a problem. Duh You want your answer to include some elements of. Efficient customer service has the following defining features. Customer service means serving the customer and making sure they have good experience with your company at any single point. Now go out and nail this question during your next interview. This support could be in the form of redressing their complaints post-sales or providing additional assistance before or during a tran